Our Warranty Police pertains only to Knives and Kydex sheaths manufactured by Ironside Edge Works LLC. We stand by our products and our workmanship, however we will not open ourselves to abuse by those who wish to take a chance on getting free products, which sadly has happened from time to time.
Third party products like Sheath Mounts, Merchandise or other accessories, may or may not carry their own manufacturers warranty policy. We may facilitate this for you if applicable, but we offer no guarantees on third party manufactured items.
Warranty Policy Pertaining to Knives & Tools:
- Sharpness is subjective. Please understand the purpose of the knife you have purchased and temper your expectations of sharpness accordingly. We will not replace knives if you think they are too blunt (or too sharp).
- While every effort is made to ensure the quality of the materials used in your knife is of the highest standard, we cannot guarantee that they will meet your expectations, or that the colours or finishes shown in pictures will appear the same in real life.Our Warranty therefore does not cover material appearance.
- Minor aesthetic blemishes associated with reasonable use are not covered by the warranty.
- Warranty does not cover damage as a result of abusive usage (ie. prying, dropping, throwing, etc.) which the knife or tool is not specifically designed for.
- Warranty covers breakage or failure as a result of manufacturing defect (ie. poor heat treatment, etc.)
Warranty Policy Pertaining to Kydex products:
- Kydex Sheaths are made to fit individual knives. To re-make a Kydex sheath we will require the original knife to fit it to.
- Kydex Sheaths for defensive knives are designed to be a secure and tight fitting. While we make every reasonable effort to ensure that sheaths offer sufficient retention, we can not replace sheaths if you feel it is too little or too much retention, as this is personal and subjective to every individual.
- Warranty pertains to Kydex Sheaths which break (fail) within normal reasonable usage.
Our Warranty Policy covers the LIFETIME of the Knife itself.
Kydex Products and other mounting accessories are subject to high wear and tear during the course of their repeated usage. Kydex Products and Mounting Hardware are covered by a Limited 1 Year Warranty from the date of shipping.
We reserve the right to repair any Warranty Claim before replacing the item. This may require shipping the item to an authorised workshop / distributor nearest to your physical location.
All Warranty Claims need to be submitted to firstname.lastname@example.org with a proof of purchase, as well as photo documentation of the claim.
All Warranty Claims are approved at our sole discretion.