We ship almost all orders from our US Warehouse. In some instances products are shipped directly from our Workshop in South Africa, or other service providers / partners.
- We ship all orders as soon as possible after the order is complete and / or payment has been confirmed.
- Domestic orders shipped within the USA are sent via USPS Priority Services.
- International orders are shipped via International Courier services (DHL).
- Custom Orders shipped directly from our Workshop in South Africa are sent via international courier services.
- All orders are shipped with a Commercial / Tax Invoice. This is a legal requirement for international shipments and we do not alter the information in any way.
- Tracking Numbers / Links will be supplied to you by email as soon as we receive them from the shipping service.
Our Cancellation Policy is as follows:
- Orders can be cancelled within 7 days of being ordered, unless it has already been shipped. Once your order is in Transit it cannot be cancelled.
- In the case of Custom Orders, once we have committed materials to and begun work on your custom order, it can only be cancelled at our sole discretion.
Orders may only be returned within 7 days of receipt if the qualifying criteria are met.
- The item must not be used, and must be in new condition.
- All items included in the packaging must be returned with the product.
- Return Shipping is charged to the customer’s account.
- If the Return is due to a product defect, or an incorrectly supplied product, the Return Shipping cost will be covered by us.
- Returns may be sent to our US Warehouse or our South Africa Workshop. Please contact us for the relevant information on returns.
Refunds are at our SOLE DISCRETION and only if the following criteria are met.
- There is a valid Warranty Claim that we deem cannot be repaired or replaced within a reasonable time period.
- Cancelled Orders may be eligible for a maximum of 50% of the paid price at our Sole Discretion only.
- Returned Items will only be refunded upon being received, inspected and deemed in original condition by us or our agents
Should you wish to log a Return, Cancel an Order or log a Refund Request, please contact us at email@example.com