PLACING YOUR ORDER
ORDERING YOUR KNIFE
We have worked to make the process of acquiring an Ironside Edge Works knife both as easy as we can, but also as informative as possible.
There are three possible ways to get your hands on one of our knives:
1: Purchase a “Ready to Ship” knife directly from us
2: Order a Custom Knife made to your specification
3: Buy a Production Knife “Off the Shelf” from us or our Distributors.
Buying “Ready to Ship” Knives:
We quite often have Simple Custom or High End Custom Knives available for direct purchase. These are either extra knives we have made or sometimes come from cancelled orders.
These knives are often sold via our Social Media channels and are sold first come first served. Follow our Socials to stay up to date and take advantage of what is available. You can find us on Instagram and Facebook, as well as YouTube.
Order a Custom Knife:
Ordering a custom knife from us may take some time but you get exactly what you want. Depending on which Custom category you choose, you will be able to customise many aspects of your knife. This really allows you to tailor the knife to your own tastes.
This process does take time, between 8 – 12 months at present, and requires a committed 50% Deposit towards your build on ordering.
Important Note: Our Custom Order Books are CLOSING at the end of June 2021 so that we can catch up with our backlog. We aim to re-open Custom Order Books by January 2022.
Buy a Production Knife:
For those who need utility and don’t want to wait the Production line is for you. This line is in its infancy still and we are incrementally launching models into Production as we go.
These knives will be available directly from us, or via our Distribution partners in the US and EU.
Keep tuned into our Social Media for news and updates about these exciting Production Knives.
TERMS OF SALE
We ship our orders by insured service via Courier at a cost of $30.00 per order under 500g. (Approx. 1-2 knives).
This service covers North America and the EU and usually takes approx. 10 business days once it has cleared export customs. Areas outside of this may require a small additional fee and take slightly longer.
We ship orders which are ready to go bi-monthly (approx. every two weeks) from our workshop.
Should any orders go missing during the shipping process, we will refund or replace the order, only after thorough investigation by ourself and our shipping company. This process can take some time to be resolved. Thankfully it is a very uncommon occurence.
Warranty & Returns:
All our work is covered by a Limited Lifetime Warranty. This guarantees our work against normal usage, not abusive damage, or attempted modification. Should the knife fail under normal, reasonably expected performance we will repair or replace it at no charge and at our discretion. This may be done via local Agents/Distributors for ease and convenience.
Returns will only be accepted by prior arrangement, and at our discretion. Refunds on returns will only be considered at our discretion and once the Knife has been returned and is in acceptable condition for resale.
Orders can be cancelled 14 days after placement.
After this 14 day period Orders cannot be cancelled and deposits/payments will not be refunded.
In the case of Custom or Bespoke Orders, once the order is completed and can be resold to a new buyer, you will be refunded your deposit less admin fees if you still do not wish to take it.